Front Counter Customer Service

The general focus of this position is to give the customer the best experience possible.

• Listening to customers’ concerns and giving recommendations for correction.
• Giving detailed explanations of our services or products
• Relaying customer issues with the management team to create better methods to address customer complaints
• Reviewing customer accounts and transactions while resolving issues
• Communicating with customers in-person, through email or chat, over the phone, or on social media
• Receiving orders, calculating charges, and processing payments
• Monitoring customer satisfaction levels
• Referring customers to superiors when necessary
• Be knowledgeable about the product
• Identify prospective customers, lead generation and conversion
• Contact new and existing customers to discuss needs
• Emphasize the features of products to highlight how they solve customer problems
• Answer questions about the products
• Relay prices and terms and prepare sales transactions.
• Collaborate with colleagues in many different sectors
• Maintain contact notes and follow up with customers to continue relationships
• Provide outstanding customer service before and after a sale.
• Maintain high levels of customer satisfaction.
• Help customers determine their needs then provide proper recommendations to solve their problems.
• Ask all customers for referrals.
• Develop strong relationships with customers and look for opportunities to promote our products.
• Take full advantage of company training sessions and literature to remain current with product offerings.
• Keep all customer areas clean and organized.
• Relay tire needs to management team after transfer submitted.

Pay: $15.74/Hr-$23.50/Hr + bonus depending on qualifications
Payment Type: Hourly
Benefits: Access to certifications and training Employee Discounts Incentive trips Medical Insurance Opportunities for promotion Retirement Plan
Job Type: Full Time

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