Store Manager

Primary responsibility is to meet the store sales and profit objectives. Direct all store personnel. Adhere to policies, rules, training, and regulations as established. Implement and administer all guidelines and new programs presented by the company. Assist in the making of annual sales objectives, store budgets, and retail store profit plans. Hire, train, motivate, and develop store personnel. 

Maintain good business practices through budget and expense control, buying, merchandising, building maintenance, reviewing store documents on a frequent and consistent basis for fairness to the customer and the company, maintaining amicable relationships between the other Tire Factory Stores, Warehouse and Officers of the Corporation. 

Review all invoices, accounts receivable, accounts payable, and credit line control. Keep the store clean and professional looking. Maintain exceptional customer service skills, manners, and etiquette with both outside and internal staff at all times. As well as, perform other duties that may not be specified in this description, as needed.

Specific duties:

  • Plan and direct the staff and daily operations of a tire store that markets to retail, agriculture, and commercial clients.
  • Develop strategies to improve customer service and increase profitability while assisting annual sales goals, store budgets, and gross margin targets.
  • Achieving monthly sales and gross profit targets as established by senior management.
  • Full oversight and responsibility of subordinate staff and tasks delegated to their authority through the Store Manager.
  • Ensure customer needs are met, complaints are resolved, and service is quick and efficient.
  • Ensure team members have a safe work environment in accordance with Washington State Labor & Industries (L&I) guidelines.
  • Responsible for oversight of store safety officer. Verifying monthly store safety walk-down, safety meetings and attendance. Injuries and accompanying reports, treatments and investigations are followed per L&I requirements and recorded in the store safety manual. Any and all safety issues are corrected and report to store and senior management. Enforce and lead by example Tire Factory policies, rules and regulations.
  • Apply corrective action as required following Tire Factory guidelines.
  • Assist in the hiring process by recruiting qualified individuals to apply for needed vacancies then forwarding your recommendations to the Operations Manger based on needs and workflow.
  • Coach, develop and retain new and existing team members in conjunction with our corporate succession plan. Champion expense control through wage recovery, monitoring internal purchases, and inventory control.
  • Cultivate and maintain working relationships with other Tire Factory store managers, warehouse staff, and outside sales team, while motivating and promoting positive attitudes.
  • Maintain a mutually beneficial relationship with Tire Factory vendors and suppliers.
  • Active involvement in collecting AR through daily, weekly and monthly communication with credit manager.
  • Active involvement in AP, ensuring correct processes are followed, as well manager approval on all store purchases.
  • Ownership and accountability of your locations P&L.
  • Maintain company image standards as outlined in the Operations Manual of both team members and location.
  • Ensure the Assistant Managers has all store service trucks scheduled for maintenance and oil changes, and this schedule is being followed. This includes all supporting documentation and supply receipts are being submitted to our Chief Safety Officer in compliance with Department of Transportation (DOT) Guidelines.
  • Provide detail job duties and responsibilities lists to all team members.
  • Work with outside sales staff to grow business within the stores zone.
  • Provide to senior management and purchasing department accurate monthly inventory counts by segment. This may be completed through a delegation process in which the Store Manager will oversee and verify the completion.
  • Ensure work and PTO schedule posted two weeks in advance.
  • Daily, weekly and monthly audits of wage vs. labor expenses.
  • Responsible for all team members following the correct processes as laid out by management team, this includes but is not limited to the retail sales process, pricing, product and supplies ordering.
  • Verify the Assistant Manager is tracking all service call books accurately by doing a monthly audit process and spot-checking work-order books vs. invoices.
  • Ensure monthly or semi-monthly outside training is being provided to all team members. This may include mechanical seminars, manufacturer training, in-store training before, during, and after hours.

Pay: $74100.00 - $89700.00 Base + Bonus Depending On Qualifications
Payment Type: Salary
Benefits: Access to certifications and training Employee Discounts Incentive trips Medical Insurance Opportunities for promotion Retirement Plan
Job Type: Full Time

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